Synergy/DE Developer Support

 Synergy/DE Developer Support engineers are available from 6:00 a.m. to 5:00 p.m. Pacific Standard Time, Monday through Friday (to customers with Synergy DevPartner subscriptions or with Developer Support). Email our Developer Support team at support@synergex.com, or call them at one of the phone numbers below.

Toll-free from North America:
Toll-free from the UK:
All others:
800.366.3472
0800.898.368
+1.916.635.7300

 

Our Developer Support service provides access to technical professionals and online resources to help you resolve problems and answer questions that you encounter while using Synergy/DE products.

Access to Developer Support Engineers

Synergex’s Developer Support engineers have extensive experience with all Synergy/DE products and are ready to help you with any problem or question you encounter while using Synergy/DE.

  • Developer Support covers an unlimited number of incidents for all products and platforms.
  • E-mail and phone access (including Skype™ voice and video calling) is available during Synergex’s regular business hours (listed above).
  • Remote troubleshooting is available. Your Developer Support engineer can access your system remotely to help you track down issues.

Access to the Resource Center

The Synergy/DE Resource Center is a password-protected area of the Synergex website that provides access to numerous resources that can help you resolve and track issues. Resource Center offerings include the following:

  • KnowledgeBase. An expanding database of answers and information on a wide range of topics important to Synergy developers.
  • Tracker. A database of Synergy/DE product bugs and enhancement requests.
  • Support cases. A database of support cases logged by your company. You can review existing cases and add new ones.
  • Synergy-l archive. An archive of posts to the synergy-l listserv, an e-mail discussion group for Synergy developers.
  • Product documentation. An online location where you can view or download release notes and the Online Manuals for all versions of Synergy/DE.

Premier Support services are also available. Contact your account manager for details about Developer Support and/or Premier Support services.