Our Developer Support Engineers have extensive experience with Synergy/DE solutions and are ready to help you with any problem or question you encounter while using your Synergy/DE products.

• Phone and email access from 6:00am – 5:00pm PT.
• Remote troubleshooting. (We’ll dial in to your system to help track down your issue when appropriate.)
• Unlimited contacts. Any number of employees from your company may contact Developer Support, enabling the person with the question or issue to get the help he or she needs directly.
• Unlimited incidents. You do not have to worry about “counting incidents” as Developer Support covers an unlimited number of issues.
• Unlimited products. It doesn’t matter how many Synergy/DE products you are using, Developer Support covers them all. This includes Professional Series development products, xfSeries distributed computing products, Connectivity Series data connection products, and Synergy/DE License Management products.

Accessible by password 24 hours a day, this members-only area of the Synergex Web site provides unlimited access to numerous resources, including:

• Product downloads, all the latest versions of Synergy/DE products and documentation, available for you to access at any time. (Requires Annual License Maintenance)
• KnowledgeBase, a continuously expanding database of answers and information on a wide range of topics important to Synergy developers today.
• CodeExchange, an online location where developers can find code that can help them, or offer code for others to use. This is an easily searched collection of code samples created by Synergy developers for Synergy developers.
• Tracker, a searchable database of Synergy/DE product bugs and enhancement requests.
• Support cases, a searchable database of open and closed Support cases. You can review existing cases and add new cases.
• Product documentation, an online location where you can view the latest Release Notes and Online Manuals.
• Online keys, a service that gives you easy access to your license configuration keys on the Synergex Web site.
• And much more…

You can join synergy-l, an e-mail discussion group for Synergy developers. Participants discuss technical issues, share product knowledge, ask for help and opinions, and share “how-to”s and shortcuts.

You will have access to beta versions of new Synergy/DE software. Beta testers get a jump-start on using new features and also have an opportunity to provide input towards the released products.

Attending the annual SPC is a key component of your Synergy/DE investment; the knowledge and insight you gain at the conference helps ensure that you are advancing your applications effectively.

Synergex’s Professional Services Group (PSG) provides a number of services that can help you advance your applications and maximize the use of your Synergy/DE products, including:

• Developer training.
• Code samples to get you started with a new technology implementation.
• Access to our CodeGen tool. If your project requires a lot of similar code to be created, this PSG utility can generate a significant portion of it for you.
• Assistance with non-Synergy/DE products. If you require assistance with other products, for example SQL Server, Infragistics, or Visual Studio, PSG may be able to assist you.
• Advisory services. PSG advise you on application design, new technologies, and other areas.

Your Synergy/DE account manager will work with you to determine how you can use PSG most effectively.

The Developer Support team will be able to answer your questions and help you resolve issues on technologies and functionality developed by Synergex. They will also try to assist you with issues you encounter when using non-Synergy/DE products that are part of your overall solution. When dealing with issues in 3rd-party products, Developer Support will often have to refer you to the 3rd-party company that supports the product. In some specific cases, Developer Support may be able to be your liason with the 3rd-party company and navigate your issue or question through the appropriate channels to get you a resolution. Your Synergy/DE account manager can discuss this service with you.

Your issues will be promptly escalated for faster resolution. Issues may be escalated to the Developer Support Manager, to Professional Services, and/or to the Development Department, depending on the issue.

The Synergy/DE Summit team is a customer group that provides input on Synergy/DE product direction. Members receive early information about Synergy/DE plans and have an opportunity to influence those plans.